What We Do  

We make a difference for our clients

At LSI we work with our clients to create sustainable change – be it as a result of transformation, or solving a specific problem area, we can provide a skilled and dedicated team to arrive at the right solution.

We make a difference for our clients in areas of:
Operational Strategy & Implementation
  • Development of operating models
  • Organisational design
  • Clarification and alignment of roles and responsibilities
  • Implementation planning, monitoring and management
Operational Management
  • Performance measurement, focusing on quality, service and productivity
  • Identification and recovery of value leakage
  • Development of Business Process Management Frameworks
  • Identification and development of the right operational and management tools
Business Process Optimisation
  • Design Thinking
  • Process mapping, evaluation and diagnostics
  • Process performance measurement and reporting
  • Process improvement, using Lean based tools and techniques
Knowledge transfer
  • Training key staff and teams in operational management and process improvement
  • Continuous improvement tools and behaviours


Identification of value adding opportunities, implementation of change and achievement of desired outcomes through working collaboratively with clients.


We focus on adding value. We demonstrate integrity : “What we say is what we do”.
We translate requirements into solutions and nurture long term relationships

Hands on/ practical

  Engagement at all levels of the organisation

  Effective project management

 Facilitate the implementation of change


Specialist Expertise

 In depth set of proven methodologies

 Understanding client needs and issues

 Experienced across range of sectors

 Flexible approach

 Ability to create value


Breadth of Services

 Innovative and integrated solutions

 Suite of value adding services

 Lateral thinkers

 Organisational excellence


Improved Business Performance

 History of operational success

 Meeting Client expectations

 Quantifiable improvements

The world does not stop while you fix current operational hot spots!

Your people continue to have to deal with business as usual and the significant day to day challenges and environmental changes. We acknowledge and respect that. We have a structured approach to engaging people – based on respect for their roles, their views and their input.


As part of the All-of-Government (AoG) Consultancy Services solution, New Zealand Government Procurement (NZGP) has established the Business and Finance category to offer eligible government agencies specialist advice and competitive solutions from a broad panel of experienced consultancies. LSI is pleased to have been appointed as a panel provider in the Operations Management and Risk sub-category as a Tier 2 provider and in the Business Change sub-category as a Tier 3 provider. Eligible government agencies are encouraged to contact the Consultancy Centre of Expertise to sign up to the contract to benefit from the discounted rates and standardised terms and conditions offered through the AoG Consultancy Services solution. Further information can be found on the Consultancy Services page on the New Zealand Government Procurement website.


Please click on either a Sector, or the Outcome you may seek, to view relevant examples of our work. If you require further or different examples, please go to Contact Us, and we will provide you with whatever additional information we can.

We will be happy to provide referees relating to the case studies shown:

Filter by : Sectors
  • All
  • Financial Services
  • Local Government
  • Utilities
  • Manufacturing and Supply Chain
  • Tertiary Education
  • Healthcare
Filter by : OUTCOMES
  • All
  • Claims management
  • Customer service and processing turnaround
  • Yield and quality improvement
  • Workplace safety
  • Capacity modelling and workforce planning
  • Management Operating Systems
  • Wait time reduction / Lean methodology
  • Enhanced business processes and customer interaction
  • Workflow Planning with Scenario Testing Models

  Customer references  

“IAG appreciates the practical and pragmatic approach utilised by LSI towards business improvement and their ability to deliver on complex assignments in a difficult and dynamic environment”
– IAG.

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“ The excellent work by Neil regarding meeting accreditation requirements and his involvement in the overall quality management work in the unit has certainly lifted the effectiveness of the staff”
– Palmerston North City Council.

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“Our staff and management involved in the review also benefited greatly from the knowledge sharing and mentoring provided by LSI which was a testament to the people involved on both sides as well as the collaborative approach undertaken by LSI.”
– Lumley Insurance.

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The University of Auckland has been recognised by the Human Resources Institute of New Zealand (HRINZ) with an Organisational Change and Development award for its Service Essentials initiative. LSI supported the Service Essentials Team with resource and knowledge  Read more..
– HR Institute of New Zealand Award.

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  Our Senior Team  

Our highly experienced team bring:

  • Local knowledge and international perspectives
  • International experience across a range of sectors and locations
  • Qualifications including lean six sigma, business excellence, Kaizen, PRINCE2
  • A range of sector expertise

Our operational leadership team consists of:

Kent Fraser

Kent joined LSI during 2013, following five years as Director for an Advisory firm in New Zealand. He has provided business improvement and advisory services for a wide range of large enterprises on a global basis in both the public and private sector. Kent has also served as a senior executive for multinational organisations.

Neil Kirk

021 337 234
Neil is a Senior Management Consultant with over 15 years’ experience within both the New Zealand and UK markets. He has worked extensively within the financial services and local government sectors as well as tertiary education, manufacturing and utilities. He has been employed by LSI since 2003.

Ward Kamo

Ward has worked as an operational improvement consultant for LSI for eleven years. He is a skilled facilitator who brings an excellent track record in knowledge transfer to client teams, ensuring benefit realisation and sustainability.

Murray Prior

021 635 401
Murray has been a Director of LSI since 1996. Before that he had spent seven years working for an international Business Improvement consultancy.

Mike Colwill

Mike has worked in the I.T. sector in a variety of roles over the last 20 years. In addition Mike has operated a number of businesses internationally (construction, legal, hospitality) which has afforded him an in-depth understanding of the operational and business intelligence needs of business owners.

Guy Chadwick

021 652 024
Guy has a background in Financial Services industry having worked in both banking and insurance organisations in the UK. On his return to New Zealand he joined PricewaterhouseCoopers in consulting and IBM.

LSI is part of a consultancy group which also provides specialist skills and expertise across people & culture change in organisations. This allows the group to provide a full suite of services to our clients when undertaking new initiatives. Our sister companies are: www.capabilitygroup.co.nz and www.addedinsight.co.nz

  Customer references  

“Our staff has been fully engaged, and our management involvement and commitment has been high.
LSI’s ability to Engage staff at all levels has played an important role in this”

- Ngai Tahu Seafood Products

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“We set an aggressive timeframe to complete the project, and engaged LSI to lead a small internal team. LSI brought project and change management skills to the Team. Implementation was on time and outcomes have been successful”
- Toi-Ohomai Institute of Technology

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Recent press regarding advice provided by LSI Consulting to EQC.
An independent report which found failings in the way the EQC handles its customers calls on EQC to think about each customer as a person and make good choices accordingly, finds Leanne Curtis  Read more..


Please phone us, or fill out the contact form and we will respond promptly.

  • Auckland Office
    Unit 14, 36 Sale Street Freemans Bay, Auckland 1010 PO Box 90 660 Victoria Street West Auckland 1142
  • +64 9 358 1970
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  • Wellington Office
    Level 3, Solnet House 70 The Terrace , Wellington 6011
  • +64 4 499 0099