Service Delivery Management

We are all about operational strategy.

Effective service delivery ensures that products and services meet the needs and expectations of customers while adhering to agreed standards, timelines, and budgets. We support our clients to do this effectively and efficiently.

LSI works in partnership with your team to ensure that effective workflow management is in place in your organisation. Workflow management is a crucial component of effective service delivery, ensuring that services are delivered efficiently, consistently, and to the satisfaction of customers. We have specialist experience assisting our clients with the balancing of quality (mistakes), cost (over-resourced) and delivery (delays). When there are problems in service delivery, the primary driver of the issue is most often found in at least one of those areas. We work with you to redesign the processes that lead to outstanding service delivery to ensure that your customers are kept satisfied.

How We Can Help

Improved Efficiency and Consistency

By automating and standardising tasks, we can help your organisation reduce errors, avoid delays and ensure that services are delivered in a uniform manner

Better Resource Allocation

Workflow management helps in assigning the right resources to specific tasks within the service delivery process. This ensures that the right people or systems are working on the right tasks at the right time, optimising resource utilisation.

Scalability

As your organisation grows, workflow management helps scale service delivery processes without compromising on quality or efficiency. Automated workflows can handle more tasks without the need for proportional increases in manual oversight.

Improved Customer Satisfaction

We can help you to ensure that services are delivered on time and meet quality standards, leading to a better customer experience

Continuous Improvement

LSI can equip your organisation with analytics and reporting features that offer valuable insights into the service delivery process. These insights enable you to identify areas for improvement, allowing for continuous process optimisation and enhancement of overall service delivery.

Case Studies

Proven Success: Real-World Results from Our Clients

Utilities

Design of Customer Centric Processes

LSI carried out a discovery programme, which both highlighted opportunities and created a platform for staff engagement and recognition of opportunities.

Central Government, Financial Services

Delivery of an Operating Model for Claims Management

A key focus was to transition the organisation to a more effective customer focused claims model.

Other Consulting Services

Operational Strategy

Customer Centricity

Organisational Design

Process Design & Optimisation

Productivity / Efficiency

Programme / Project Management

Continuous Improvement

Technology Lifecycle Management

Quality Management

Technical Writing