Scheduling and planning of a field services team and customer service process. Ward led a project that resulted in customer centric process redesign.
Contractor Productivity: Forestry Harvesting
Engaged by forest owners to work with medium and large harvesting contractors to implement process and safety improvements and to implement effective management tools and systems.
Analysis of current performance of a busy 24-hour log storage facility, including productivity of plant and work teams. Identified opportunities to streamline handling processes and implement more effective management systems.
Performance Management: Fisheries
As part of a supply chain yield review, engaged a number of contract fishers in using more effective handling techniques, and in awareness of the benefits of better practice.
Application of Lean Principals: Education
Identification of key processes driving customer satisfaction across the organisation and applying lean principals to process improvement
Ward also brings considerable experience in the health sector as a PHO Manager, has experience in Iwi management and governance, and is an accomplished broadcaster known for his work at Māori Television.
