Case Study / Radiation oncology treatment centre at a large public hospital
The cancer service needed to reduce wait times to ensure that patients had timely access to vital oncology services. However, the challenge was to reduce wait times without compromising the quality of patient care.
Team members had experienced efficiency drives in other clinics that had seen patients whisked through and did not want to work in that environment again. “That just wasn’t an option. Having to undergo cancer treatment is scary enough, the last thing people need it to feel they’re being rushed” were the words of a Clinical Charge Radiation Therapist which were echoed by the wider team.
Therefore, the only option was to work smarter. The service commissioned LSI Consulting to conduct an independent review of its processes and management systems to see what it could do better, and has since made changes that have enhanced services, boosted staff morale and reduced waiting times for treatment.
Patient wait times were reduced by 15%
Better information made available to staff on forecasted demand and planning of available resources
Better data on the volumes of activity and workload made available to inform future investment and change
Workloads were better managed and more focused on professional competencies
LSI used brown paper process mapping with staff to set out the current processes, how they worked, and approximately how long patients took to pass through the process steps (using lean based value stream techniques).
Workshops were run with all clinical, management and support staff to agree bottlenecks and areas of potential change. Analysis of historical performance data, scheduling techniques and management tools was carried out.
Finally, LSI spent time on the job with staff, seeing and understanding the real issues first hand.
LSI worked with staff to redesign key scheduling processes, management and measurement tools and process steps.
Proven Success: Real-World Results from Our Clients
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