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Payments Leakage to Contractors

Case Study / A large telecommunications network builder

Why We Were There

Our client undertook a programme of work to close Corridor Access Requests (CAR’s) from their key client Auckland Transport. The volume of CAR’s provided were constrained until the outstanding requests were closed. This had a significant effect on our client as it impacted programme timing and resourcing. As a result of this, standard financial controls were not put in place and our client was concerned that they could be exposed to financial risk through leakage. In this particular case, leakage was defined as the variance between the actual amount paid to the contractor and the physical work undertaken using the desired approach and agreed rates.

LSI was requested to review the CAR closeout programme in order to identify issues, opportunities for improvement and any obvious claw backs.

Outcomes

56% of the sample had leakage incidents

Identification of 8 % leakage ($400k) through poor financial and project practices

Financial controls and procurement activities reviewed and revisited

Ongoing audit programme is now in place

The Approach

LSI developed an approach to take a stratified sampling review of the 523 cabinets involved in the AT CAR closeout project. This gave an exposure of risk across costs (low to high) and contractors. The key steps in the approach were:

  1. Define the sample
    • Collect base data including on costs and sub-contractors
    • Stratify the population by value / sub-contractor
  2. Review sample data
    • Establish review parameters with Finance Manager
    • Undertake desktop review of supplied data
    • Determine jobs for physical site review
  3. Physically review selected jobs
    • Review onsite assessment of work undertaken for a sample of jobs with identified issues.
  4. Document findings
    • Collate findings into a high-level report for the Finance Manager

Once the sample had been identified, LSI used the following approach to review each piece of work:

  1. Review costings and compare to rate card
  2. Determine significant variances or lack of sufficient information. These include:
    • Rate differences (used own rate card)
    • Extreme volumes
    • Incorrect rate level (use of 150mm not 100mm)
  3. Google street view to determine environment (commercial / residential) or confirm volumes (size of repairs) where applicable
  4. Review Snag Lists or TMP’s to confirm volumes and issues where required
  5. Undertake site visit to check measurements.

Services Applied

Field Services

Operational Strategy

Process Design & Optimisation

Case Studies

Proven Success: Real-World Results from Our Clients

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In meeting the target to reduce waiting times for radiation therapy, the challenge for the  Cancer Service was to reduce times without compromising the quality of patient care.

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LSI was engaged to review the level of claims leakage within our clients Health claims. A number of key issues were identified to give insight to the client about where improvements could be made.