Case Study / Printed labels manufacturer
The client contacted us to conduct a quality management system review. Their organisation was rapidly growing but were having quality issues in their manufacturing process. While there was a quality assurance process in place, some employees were struggling to follow the procedures when issues occurred. There was also an inability to analyse and understand the overall trends and severity of issues based on the reporting system in use. Individuals across the business were wary of being singled out for their errors and there was little feedback to employees about:
What the quality issues were
The severity of the issues
The outcomes of any quality investigations
LSI have deep experience working with quality assurance processes in manufacturing firms and this practical experience allows us to understand the issues, produce new operating models and implement them at scale across an organisation.
Design and roll out of a new quality management system
Reduction in both quality issues and waste, leading to improved profitability
Clearly defined roles and communication for workers at all levels
Enhanced reporting to incorporate greater trends analysis and allow for utilisation of continuous improvement loops
LSI documented the existing approach to quality management during our initial review. This meant spending time observing the existing production process as well as the specific quality actions undertaken by the client. LSI also conducted extensive interviews with stakeholders across the business to fully understand:
LSI summarised and themed the key opportunities and reported those back to the client.
LSI also proposed a future state framework for quality management. Some key model concepts included:
Proven Success: Real-World Results from Our Clients
